Third Party Claim

 If you are involved in an accident but the third party is fully at fault, you may wish to


  • Send your vehicle to any of our authorized workshops. If the other party is fully at fault, the workshop will repair your vehicle and claim on your behalf.



  •  If the workshops are unable to provide such a service, insured will have to submit his claim directly to the third party insurers.

Below are the steps to be taken when submitting a third party claim:

  • Get your workshop to prepare a repair estimate
  • Contact the third party insurer and request them to conduct a survey of your vehicle. You can also engage an independent surveyor on your own.
  • After the survey, you may proceed with the repair
  • Settle the repair bills and other expenses eg, car rental fees.
  • Send this claim to the third party insurer, together with copies of your repair bill, expenses' receipts, survey report / photographs (if survey is conducted by your own independent surveyor) and GIA (General Insurance Association) non-injury report

Accident Claims Flow
1. Reporting accident to insurance
2. Arrange rental cars for customers
3. Assisting administration process
4. Damage assessment
5. Inform insurance to survey on vehicle
6. Ordering of spare parts according to insurance surveyor
7. Repairing of damage vehicle
8. Arrange another surveyor to survey on the parts changed on the damaged vehicle
9. Quality check after repairing
10.Hand over car back to owner


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Kaki Bukit

13 Kaki Bukit Road 4 #01-14

S417807 ( Bartley Biz Centre)
Tel: 6384 5279 / 6384 1805